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Sunday, July 26, 2009

PLACE YOUR GRIEVENCE WITH PRESIDENT OF INDIA BY E MAIL

24 JUKY 2009

The President of India, Smt. Pratibha Devisingh Patil inaugurated the Rashtrapati Bhavan Helpline Portal at Rashtrapati Bhavan today.

The portal at the internet URL http://helpline.rb.nic.in seeks to make the process of sending grievances to the President easier. The portal is user friendly and its highlights are as follows:

· Lodging of request/grievance by clicking “Lodge a Request/Grievance” from any place any time (24X7) basis.

· Generation of Unique Registration Number (URN) for every request/grievance.

· Citizen can track the status of their request/grievance real time online.

· Acknowledgement by e-mail, if provided.

· Instant and easy communication between nodal Public Grievance officers of Government Organizations.

· Integration with Centralised Public Grievance Redress and Monitoring System (CPGRAMS).

· Automatic Online Data transmission between Ministries/Department/Organization and the subordinate organizations.

· Constant update on the status of request/grievance received and acted upon by the President’s Secretariat.

Its special features are:

· Enables lodging of lengthy e-petitions.

· Enables supplementary attachment of scanned documents.

· Additional mode of acknowledgement through e-mails.

· On submission of registration form, petitioner gets a Unique Registration Number (URN).

Once the request/grievance is scrutinized by the Helpline Main Desk at Rashtrapati Bhavan, the following actions would take place:-

· Scrutinize requests/grievances and assign appropriate grievance category.

· Decide on action required.

· Online forwarding of requests/grievances to Ministries/Departments/State Governments.

· Reminders sent electronically.

· Action taken is update on the ‘Updates Action Form’ at Centralised Public Grievance Redress and Monitoring System (CPGRAMS) level.

· The action taken report is reviewed by the higher authority before closure under the Centralised Public Grievance Redress and Monitoring System (CPGRAMS).

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