Shri Kapil Sibal launches anti-ragging helpline
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17:51 IST 20 June 2009:
The toll-free, 24/7, nation-wide anti-ragging helpline was launched today by the Union Human Resource Development Minister, Shri Kapil Sibal. Speaking on the occasion, Shri Sibal said that this is a historic moment as a concrete step has been taken against ragging. He stated that ragging is a national menace, demeaning and destructive for students. While thanking the Supreme Court for its judgment of 8th May, 2009, wherein the UGC had been directed by it to set up such a helpline with the help of the Ministry of Communications & IT, Shri Sibal pointed out that directions of the Supreme Court were now being implemented. He also pointed out that the students are now being protected by the stake holders in society.
The toll free No. of this helpline is 1800-180-5522, and the Email is helpline@antiragging.net. The other toll-free number 155222 is under implementation. The Call Centre is located at Delhi and the calls are responded to by professional manpower in English, Hindi and selected regional languages with call recording system.
When the complaint is registered, immediately it is given a unique number. Thereafter automatically, an acknowledgement receipt with all details is sent to the concerned authorities within 15 minutes of the receipt of the complaint. This number can be used as reference for all future communications and feedback. Once the grievance has been received by the Institution, the concerned officer looks into the merit of the complaint and forwards the same for action. Once the matter has been marked to the concerned officer for action, it is tracked till the necessary actions are taken. If the complaint is not acted upon within the specified timeframe, the senior officers get a reminder either by email or by phone calls. The level of reminders would be escalated at institutional as well as executive levels if required. This ensures the accountability of all authorities in the chain. After the necessary actions have been taken, the concerned student gets the call/email confirmation containing the details of the complaint and related actions taken.
MV/MDS
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